Refund Policy

This is a draft policy for Aitrovio's one-time digital services. It remains subject to review by the business operator before live sales. Applicable consumer rights and PayPal dispute rights take precedence where they cannot be excluded.

Unpaid orders

You may cancel an unpaid order without charge. A Sandbox test order is not a real payment and is not treated as revenue or a refund claim.

Paid orders before work begins

If you request cancellation before a priority review starts or before a Featured placement is activated, Aitrovio will offer a full refund of the verified payment. We will check the order and delivery record before processing the refund through the original payment provider.

After work begins

If review work has started, or a Featured placement has begun, tell us what went wrong. We will review the actual work and display period, then offer an appropriate remedy, which may include correction, completion, or a full or partial refund. A rejected tool does not by itself mean the priority review was undelivered. Featured placement does not guarantee traffic, clicks, or conversions.

Service not delivered or materially different

If we cannot provide the purchased service, activate the wrong tool, or fail to provide the agreed placement, we will offer a full refund or another remedy you accept, subject to any stronger rights that apply to you. We will record the decision and any actual provider refund against the original order; a request alone is never marked as refunded.

How to request a refund

Use the contact page or email admin@aitrovio.com with your order number and a description of the issue. Do not send payment credentials or unnecessary personal information. You may also use any dispute process available through PayPal or your payment provider.